Christy Giglio is an experienced healthcare leader with a long tenure at Arkansas Blue Cross and Blue Shield, where she has served in a variety of roles across analytics, pharmacy operations, and customer service. In her current role as Lead Executive of Customer Service, she focuses on supporting teams, improving service experience, and helping the organization meet performance and quality goals.

Throughout her career, Christy has worked closely with cross-functional teams to address operational challenges, strengthen processes, and ensure compliance with regulatory requirements. She brings practical experience in areas such as vendor management, benefit operations, and data-informed decision-making, shaped by her time leading pharmacy operations and supporting enterprise initiatives.

She holds a Master of Business Administration from the University of Arkansas at Little Rock and a Bachelor of Science in Marketing from Louisiana Tech University.