Full Name
Stephanie Floyd
Job Title
Director Culture and Belonging – Chief Culture Officer
Company
Arkansas Blue Cross and Blue Shield
Speaker Bio
As Director of Membership Administration, Stephanie leads the Blue Advantage Regular Business and Blue Advantage National Accounts Membership teams.
Stephanie started at ABCBS in 1989 as a Claims Examiner in Special and National Accounts. She has held roles in Customer Service, Utilization Review, Training & Staff Development and Enterprise Learning & Development. Most recently, she managed the Individual Customer Accounts and Membership division. She has a bachelor’s degree in Business Administration and MBA in Leadership Studies from Baker College in Flint MI.
Stephanie serves on several work groups to help facilitate the transition of our print/mail services for Membership Services to Zelis and HMDS. She serves on the Blue Cross Association’s Blues Alliance for Diversity, Equity, and Inclusion, and chairs our internal InBLUEsion Steering Committee. Stephanie has led several projects with Enterprise-wide impact, including automating our tuition reimbursement program, InterPlan Programs training required by the Blue Cross Blue Shield Association, membership open enrollment, training initiatives, and our InBLUEsion initiative.
Stephanie has been married to her husband Freddie for 40 years. They live in Benton and have a daughter who is married with two teenage sons. Stephanie describes her grandsons as joy incarnate. She enjoys reading, bowling, coaching, and developing others to bring out their best.
Stephanie started at ABCBS in 1989 as a Claims Examiner in Special and National Accounts. She has held roles in Customer Service, Utilization Review, Training & Staff Development and Enterprise Learning & Development. Most recently, she managed the Individual Customer Accounts and Membership division. She has a bachelor’s degree in Business Administration and MBA in Leadership Studies from Baker College in Flint MI.
Stephanie serves on several work groups to help facilitate the transition of our print/mail services for Membership Services to Zelis and HMDS. She serves on the Blue Cross Association’s Blues Alliance for Diversity, Equity, and Inclusion, and chairs our internal InBLUEsion Steering Committee. Stephanie has led several projects with Enterprise-wide impact, including automating our tuition reimbursement program, InterPlan Programs training required by the Blue Cross Blue Shield Association, membership open enrollment, training initiatives, and our InBLUEsion initiative.
Stephanie has been married to her husband Freddie for 40 years. They live in Benton and have a daughter who is married with two teenage sons. Stephanie describes her grandsons as joy incarnate. She enjoys reading, bowling, coaching, and developing others to bring out their best.
